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pamela22
Level 2

How do you fix a payroll error after payroll has been processed?

A fringe benefit refunded by the vendor was entered as a component of gross pay. The W-2 will be incorrect by the refunded amount.

1 Comment 1
Ivan_G
QuickBooks Team

How do you fix a payroll error after payroll has been processed?

Since the paycheck that needs to be corrected has already been processed, handling your concern needs deeper attention and tools, Pamela.
 

For this situation, it's best to seek assistance from our Payroll Support Team. They can thoroughly guide you on how to fix your tax and payroll data accordingly. Contacting them ensures the accuracy of your tax records.

 

Here's how to reach them:
 

  1. Open your QuickBooks account.
  2. Click the help option (?) beside the Gear icon.
  3. Navigate to the Search tab and enter your concern in the designated field.
  4. Select the Contact Us button.
  5. Choose your preferred method of reaching out to our team. Then, follow the on-screen processes.

 

I'd also recommend confirming their support hours to determine the best time to contact them. Please check out this article for the details: Get Help from the QuickBooks products and services support.

 

Should you have more questions, kindly revisit this thread.

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