How does QB Payroll calculate entries posted to the wage expense GL account?

Hi there, 9130349659890896.

QuickBook will automatically post amounts in your payroll expense accounts when creating paychecks. It's possible that the payroll items were not mapped correctly when integrating QuickBooks Time with the payroll function.

This can be the reason why it created another entry in the expense accounts when importing data from QuickBooks Time. Follow these steps to map the payroll items in the time entries: 

1. Go to your QuickBooks Time account.
2. Click QuickBooks Payroll in the upper-right hand corner, then select Preferences.
3. Select the Payroll Item Mapping Tool.
4. Under the Employee Map tab, select an employee's name and click on it.
5. In each hour type column, select one payroll item for each. Selections are saved automatically.

Here's an article about this for more details: Map QuickBooks Payroll Items to QuickBooks Time. 

Let me also share these articles for additional and future reference: 

• Integrate QuickBooks Time and QuickBooks Online
• Run Payroll Reports
• Customize Reports in QuickBooks Online

The Community is always here if you need anything else. ​​​​​​​

I suppose I should have been more clear.  There are entries made in the wage report which accurately reflect both the time entered and approved in tsheets/qb time, and also accurately matches the pay stub of the employee.  Then there are random, infrequent entries of various amounts (which mean nothing and can be traced back to nothing).  These entries are made for several different types of pay, several different employees, are linked to several different projects, and have happened every single week (we pay weekly) since March 19.  Previous to that, no such entries exist.  There is no description or explanation as to what these entries relate to, and no one from quickbooks has offered a solution other than to collectively express the opinions that clearly something is wrong.  I’ve been on chat and on the phone with probably 30 different people since March 19.  NO ONE can figure out why the deal is. When I click on any of the entries, it brings me to the respective employee pay stub (which never shows the amount of the entry, nor does it ever off information on why the entry was made).  The entries always net to zero, so fortunately my overall wage report is accurate.  But each side of these entries appears to be randomly linked to various projects, so all my project costs are inaccurate.

Has anyone else experienced this??

I suppose I should have been more clear.  There are entries made in the wage report which accurately reflect both the time entered and approved in tsheets/qb time, and also accurately matches the pay stub of the employee.  Then there are random, infrequent entries of various amounts (which mean nothing and can be traced back to nothing).  These entries are made for several different types of pay, several different employees, are linked to several different projects, and have happened every single week (we pay weekly) since March 19.  Previous to that, no such entries exist.  There is no description or explanation as to what these entries relate to, and no one from quickbooks has offered a solution other than to collectively express the opinions that clearly something is wrong.  I’ve been on chat and on the phone with probably 30 different people since March 19.  NO ONE can figure out why the deal is. When I click on any of the entries, it brings me to the respective employee pay stub (which never shows the amount of the entry, nor does it ever off information on why the entry was made).  The entries always net to zero, so fortunately my overall wage report is accurate.  But each side of these entries appears to be randomly linked to various projects, so all my project costs are inaccurate.

Has anyone else experienced this??

Hi again, 9130349659890896.

Thanks for sharing adding additional details about your concern. I checked out the list of open alerts and I can't see anything related to this at the moment. 

I can see that you've previously reached out to our chat and phone support teams about this issue. However, I would still recommend reaching out to them again. The next representative will be able to pull up all the records in your previous interaction and check what other options we can do to sort this out. 

Here's an article on how to reach out to them: Contact Payroll Support.

The Community is always here if you need anything else. 

The wage expense general ledger account continues to be incorrect.  Each pay period (we pay weekly) since March 19 has shown one or more entries (made automatically, somehow associated with the paycheck) debiting wage expense, crediting wage expense, but assigning each side of this entry to a different job.  So the net effect is zero, but my project costs are a mess.  I have printed and identified the number of random, incorrect entries that have been made automatically to my wage report: 33 to date.  I am in the process of reviewing QB Time and making correcting journal entries so our operations team can rely on the project costs being reported by Quickbooks.  Without these journal entries, the project costs are (in some cases) grossly inaccurate.  At this point, this issue is beginning to affect operations and business decisions.  I'm incredibly disappointed that Quickbooks has not taken this issue seriously enough to do something about it (or even to follow up with me, at this point).  I have called numerous times, and spent countless hours on the phone with support staff.  I've been told on 5 different occasions that "something is absolutely wrong, the engineers are looking into it" but NO ONE has ever followed up with a phone call or an email to let me know what is being done or what a possible timeline for a "fix" may be.  How can this be the business model?