You'll have to resend your invitation to add a new company in your employees account in QuickBooks Workforce, @josejose3000. I'll discuss the details and guide you through the steps.
It's possible that QuickBooks Workforce didn't recognize your initial invitation, explaining why your employee still sees the previous company upon login. To resolve this, we can resend the invitation to your employee's email address. This will ensure they receive the correct invite to access your company's payroll information.
Here’s how you can resend the invitation:
- Go to Employees, then select Manage Payroll Cloud Services.
- Under QuickBooks Workforce, click on Invite Employees.
- Log in using your Intuit Account credentials; this should be the account of the individual who holds the QuickBooks Payroll license.
- Choose the name of the employee to whom you want to resend the invite.
- Click on Send Invite.
If issues persist, please reach out to our customer support team. They will utilize their available tools to diagnose and resolve the issue.
Furthermore, consider sharing this article with your employees to guide them on how to view and print their pay stubs online or through the Workforce mobile app: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.
If you require additional assistance with managing your employee workforce in QuickBooks, don't hesitate to click the reply button below. We are dedicated to supporting your business endeavors. Have a productive day!
