How to delete employee from Time who is already deleted from Quickbooks online?

Good day, @siri0726. Thanks for using QB Time as your partner in tracking your employee time. Moreover, we'd love to help you archive those employees.

We see that the ability to archive employees is greyed out, you're most likely linked to QuickBooks Online through our payroll bundle option. What that means is that to archive, you'll need to make that user inactive in QuickBooks online and then run an import. 

You'll run an import by selecting the QuickBooks dropdown menu in the upper right-hand corner in QB Time. It provides you with the option to import new information.

Other than that, you need to log in as Master Admin or Admin to be able to archive employees. 

Moreover, We'll share articles here to help you navigate your QB Time account:

• Create ad manage jobs or customers in QuickBooks Time.
• Set up and manage customer fields in QuickBooks Time.
• Set up and manage Time Off in QuickBooks Time.

For additional questions, don't hesitate to reply to this post. We'll be happy to lend a hand. Take care.

I am having the exact same problem with not being able to archive three different terminated employees within QuickBooks Time.

The ability to archive employees is greyed out and says "Employees and QuickBooks users can't be archived. Which I understand means that my QuickBooks Time is linked to QuickBooks Online through the payroll bundle option.

After visiting QuickBooks Online and verifying that each terminated employee is inactive in QuickBooks online I ran an import in QuickBooks Time. I ran this import by selecting the QuickBooks dropdown menu in the upper right-hand corner in QuickBooks Time.

After the import was completed I still have the same three terminated employees still visible and not archived within QuickBooks Time. I am an admin so I should be able to archive employees.

Please help me figure out what is going on.

Hi, Joshua. We appreciate the steps you've performed when managing employees' time. And, I've come to share additional insights to help you archive these employees in your QB Time account.

Since you've imported the new information to QuickBooks Time, we can manually delete them from your settings to ensure data are now accurate. To do that:

1. In your QB Time account, go to My Team from the left panel menu.
2. Under the All Team Members tab, select the specific employee and click on the three-dot icon.
3. Then, click Archive to delete them.

However, if you're still unable to archive these employees, we recommend contacting our QuickBooks Time support team to provide real-time assistance in archiving them from your account. Also, they have the necessary tools to ensure all selected employees are deleted from your time-tracking data. 

Furthermore, I'm including these handy resources that you may utilize when setting up time off accruals and timesheet approvals:

• Set up and configure time off accruals in QuickBooks Time.
• Set up timesheet submission and approvals in QuickBooks Time.

We're always ready to back you up if you have additional queries when managing employees in your account. Just reply in the comments below, and we'll be happy to lend a hand. Keep safe.

I read through the string here and none of the suggested fixes are working. Is it possible the protocol has changed since these postings?

Hello there, kkirk.

I appreciate you following the troubleshooting steps in the thread. I'd like to route you to our support team which can best handle this concern in a secure space.

Since the troubleshooting steps shared by my colleagues above don't fix the issue. With that, I encourage you to contact our QuickBooks Time Support Team. They have the necessary tools to securely check your account in a secure space and further investigate the issue of deleting employees in Time that is deleted in QuickBooks Online. Also, they can create a ticket for investigation if necessary.

Here's how:

1. Sign in to QuickBooks Time and then select Find Answers and get help.
2. Enter your concern, then click Contact Us.
3. Choose a way to connect with us:

• Chat with us to chat with a support expert.
• Have us call you to get a callback from the next available expert.

For more details, please see this page: Contact QuickBooks Time support.

I'm leaving this article to learn more about managing team members in QuickBooks Time: Add and manage team members in QuickBooks Time.

Feel free to leave a comment below if you have a follow-up query about managing employees in QuickBooks. I'll be around to help.

This helped for one of my greyed out inactive employees-

1. In Regular Online QuickBooks, Go to Employees

2. Go to Inactive Employees

3. Click on the one you want and go to the Actions dropdown menu

4. Click on "Turn off Workforce access"

5. Go back to Quickbooks Time and run an Import

This changed one of my employees to the inactive status and she wasn't on the list anymore, but the other employee was no matter how many times I ran an import, and there was no longer an option to turn off workforce access.  In fact, her time tracking is still listed as "Active."

Hello there, Julie.

The option to turn off workforce access is unavailable. As we value your ideas, I recommend sending feedback directly to our product engineers. Here's how:

1. Go to the Gear icon, and select Feedback.
2. Enter your comments or product suggestions.
3. Then select Next to submit feedback.

Once done, our designated team will review it. You can track your future requests through the QuickBooks Online Feature Requests website.

In addition, you can check out these articles that you may utilize when setting up time off accruals and timesheet approvals:

• Set up and configure time off accruals in QuickBooks Time.
• Set up timesheet submission and approvals in QuickBooks Time.

If you have any further questions about QuickBooks Time, feel free to leave a reply below. We're here to assist you 24/7.

I just got off the phone with support for this issue, and I was told that the "Archive" feature is broken and does not work. You have to call and have support archive them for you. 

Absolutely ridiculous. Intuit and Quickbooks Online is a joke. I wish we had never switched (AKA been forced to switch) from QB Desktop. 

I am having the same issue as well.  I've also tried to follow all the instructions listed and nothing is working. 

I appreciate you following the instructions provided by my colleagues, @scornell1. Let me assist you in fixing this issue for you.

At times, an excess of cache and cookies stored in QuickBooks Online may be causing this problem.

In the meantime, I suggest using a private browsing window, which does not save files. This is because browsers utilize cache and cookies to enhance the loading speed of web pages.

To open an incognito window, you can refer to these keyboard shortcuts:

• Google Chrome: Press Crtl+Shift+P
• Microsoft Edge & Mozilla Firefox: Crtl+Shift+N
• Safari: Press Command+Shift+N

If you still have the same result, I suggest utilizing another supported browser. It can help us identify if the issue is specific to your current browser.

If you've successfully archived your inactive employee after using incognito, consider returning to your regular browser and clearing its cache and cookies.

If the issue persists, I recommend contacting our support team. They have the necessary tools to access your account securely and assist you with archiving your employee. Follow these steps: 

1. Go to Help.
2. Select Search, then click Contact Us.

• Start a chat with a support expert.
• Get a callback from the next available expert.

Moreover, I'd be sharing these articles to learn more about managing QBTime: Set up and use projects for QuickBooks Time.

I'll be here if you still have questions about managing your QuickBooks time. Take care.

Any updates on this issue? I have an employee I created but he backed out and was not ever employed by us. So I deleted him, but his profile still exist in TIME. How do I remove his profile in TIME? 

I have tried a different browser, cleared cache.. nothing works.

I appreciate your proactive efforts in performing the troubleshooting steps provided by my colleague, Cedar.

Allow me to route you to our QuickBooks Time support team to help investigate this matter and discuss the possible next steps to ensure you'll get to delete your employee.

Here's how to connect with them:

1. Go to Help.
2. Select Search, then click Contact Us.

• Start a chat with a support expert.
• Get a callback from the next available expert.

You can refer to these helpful resources to effectively manage your team members and time off in QB Time:

• Learn how to set up and manage time off
• Learn how to add and manage your team members

If you have any other questions about managing your employees in QB Time, please hit the Reply button and leave us a comment. The Community team is always here to help.