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We had a contractor's direct deposit return because the account was not completely set up at her bank. Her routing and account numbers have not changed so Intuit is not letting me resubmit the payment. I keep getting a message that the deposit failed because the previous payment to that account was rejected. We do not want to issue a paper check. Is there a way to get Intuit to release whatever flag it has on her account in or to let us resubmit the payment?
I'm here to help you resubmit direct deposits that have been rejected, Shay. Direct deposit issues can be hard, but I'm committed to guiding you through the process to get your payments back on track.
The reason you were unable to resubmit your payment is due to your account being put on hold. In line with this, I recommend contacting our Customer Support Team to review your account and lift the status of your account. They have the tools to access your accounts securely through screen sharing.
I'll show you how:
Afterward, we can void the payment you processed through direct deposit. Here's how:
Once done, we update or correct your contractor's account information. Verifying your contractor's account information ensures the accurate transfer of funds. This helps you monitor where your money goes and to avoid delays or errors when receiving money. Then, we can resubmit the contractor payment through direct deposit.
I'm here to provide guidance and support throughout the entire resubmission process, Shay. You can share or ask for any additional details, and I'll do my best to help you get the rejected direct deposit and resend its payment as quickly and smoothly as possible.
Hi Shay,
Hope you’re doing great. I wanted to see how everything is going about the resubmission of a rejected direct deposit concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.
Looking forward to your reply. Have a pleasant day ahead!
Thanks.
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