Human option are not available for my Payroll processing issue. How do I get a human now. My employees did not get their money!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We are actively working on the issue and will update as we learn more, hgi1988.

Our engineers are currently checking out a fix to this behavior. We know how important it is to be able to pay your employees on time. Please tell your employees to wait for their pays within today. 

Please visit this link to our website to check the status of our system and click on Subscribe to Updates. This way, you'll get an email notification whenever updates and resolutions to an incident are available. 

Thanks for your patience!

This is infuriating.  Cannot reach anyone with QBO no matter what route you go.  Everything sends you to a dead end.  

@Catherine_B Your link says that everything is working but it is not working.  You cannot start a chat and you cannot get a callback.  This is ridiculous. 

Hello, @QFP.

As an employee myself, I'd also like to receive my pay on time.

We’re pleased to inform you that the Direct Deposit issue for April 30 has been resolved already. Your employees should expect to see the funds available in their bank account by end of day today.

If you still want to reach out to our payroll team, you can open this link: Contact Payroll Support.

Thanks for your patience and understanding.