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plchamber
Level 2

I am being forced to schedule online payments and I do not want to use this service. How do I turn it off?

 
2 Comments 2
Rejeil_O
QuickBooks Team

I am being forced to schedule online payments and I do not want to use this service. How do I turn it off?

Hello there, @plchamber.

 

I know how important to your business to disable the scheduled payment. Since this is the latest feature updates in QuickBooks Online, we don't have any option to disable the schedule payment feature once it's already in your QuickBooks Online account. 

 

However, if you want to pay your bill manually, you can simply click the arrow icon next to the Schedule Payment and select the Mark as paid. The Make payment option has been changed to Mark as paid.

 

You can read these articles for more detailed information about the online bill payment feature in QuickBooks Online:

 

For your future help, in case you'll need assistance in navigating bill payment, you can always visit this link: QuickBooks Online Help Article

 

If you have follow-up questions, please don't hesitate to leave a message in the comment section. I'll be happier to help. Take care and have a great day!

plchamber
Level 2

I am being forced to schedule online payments and I do not want to use this service. How do I turn it off?

Let me list for you all the things wrong with your approach:

  • I didn't ask for this feature.
  • I did not enable this feature.
  • I do not want this feature.
  • There is a fee for using this feature.
  • This feature is not appropriate for a segment of your customers.
  • There is no way to disable this feature.
  • I don't want to have to do a workaround to continue to use a system I bought based upon features I do want.

PLUS:

  • The cost of using your product has gone up by 125% since I enrolled.

If this is QuickBook's approach to new product features—force them on customers along with a fee—I'm out. I have already begun the search for replacement software.

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