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wlindenberger-uc
Level 1

I am recording time by clicking Add to project, selecting Time and entering/saving the information. When I look at the Overview page, the cost is not showing. Why not?

I am first adding an employee through Payroll. Next I go to the Projects tab, click Add to project, select Time and enter the hours for the employee. Then, I save. However, when I return to the Overview tab for the project, the amount does not appear in the Hourly Time cost box, nor does it appear in Transactions, Time Activity tab or the appropriate Project Reports. Am I missing a setting or is there an issue with QBO?
6 Comments 6
MorganB
Content Leader

I am recording time by clicking Add to project, selecting Time and entering/saving the information. When I look at the Overview page, the cost is not showing. Why not?

Hi there, wlindenberger-uc.

 

Thanks for reaching out here in the Community for support. I want to make sure you're able to view the correct time enteries for your project.

 

It sounds like you have everything set up correctly to have the time show in the cost box, time activity, etc. With that being said, I recommend clearing your browser cache as an initial troubleshooting step. The cache is in place to collect frequently used data to make loading web pages quicker and easier. Sometimes if it gets too full it can have the adverse effect by causing viewing and performance errors. Clearing the cache will force the system to refresh and remove whatever is preventing the time to update. Here's how to get this done in Chrome for example:

 

1. Click the three vertical dots in the top right corner.
2. Select More Tools, then Clear Browsing Data.
3. Change the time range to All Time.
4. Only check Cached images and files.
5. Click Clear data.

 

The following linked article provides similar steps for other browsers: Clear cache and cookies to fix issues when using QuickBooks Online

 

Please let me know how things look after giving this a try. I'll be here to help if you have any other questions.

wlindenberger
Level 1

I am recording time by clicking Add to project, selecting Time and entering/saving the information. When I look at the Overview page, the cost is not showing. Why not?

 
wlindenberger
Level 1

I am recording time by clicking Add to project, selecting Time and entering/saving the information. When I look at the Overview page, the cost is not showing. Why not?

 
wlindenberger-uc
Level 1

I am recording time by clicking Add to project, selecting Time and entering/saving the information. When I look at the Overview page, the cost is not showing. Why not?

Thank you for your suggestion. Unfortunately, clearing the cache did not fix the issue? Do you have any other suggestions? Also, do you know if any other users are having a similar issue?

BettyJaneB
QuickBooks Team

I am recording time by clicking Add to project, selecting Time and entering/saving the information. When I look at the Overview page, the cost is not showing. Why not?

I appreciate the actions that you've taken to get this matter sorted out, @wlindenberger-uc.

 

I'd like to make sure that this will be taken care of so the hourly cost of your project will show up.

 

To help determine the root cause of this matter, I'd suggest reaching out to our Customer Care Team since the clearing the cache didn't work. They have the tools to better isolate this issue and apply a fix.

 

We've recently updated our customer care experience. The best way to reach our support team is to sign in to your account, select the Help icon on the top right, and then Contact Us at the bottom of the panel.

 

Please see the steps and snips below for your reference:

  1. Click on Help at the top menu bar.
  2. Select on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

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For your reference, you can always use this link to guide you in adding time on your projects in QuickBooks Time: Set up and use projects in QuickBooks Time.

 

I'm just a few clicks away if there's anything else you need with adding time. I'll ensure you're all set. Wishing you all the best in everything that you do.

wlindenberger-uc
Level 1

I am recording time by clicking Add to project, selecting Time and entering/saving the information. When I look at the Overview page, the cost is not showing. Why not?

Thank you for your reply. I will try to follow up with someone as you suggested. Hopefully I will have more luck this time. Last time I tried, I was on the phone with someone for over an hour and we were still verifying my account. I did not have additional time that day, so I ended the call. Also, I have had a colleague follow up and after about an hour, they were told that they could not track project costs in the Plus version of QBO. That is not true, as I am able to track project costs in my Plus version and so are they. The only issue we are having is with hourly time cost.

 

Regardless, I will let you know how it goes with my call once I have had it.

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