We'd really want to make sure that you're no longer charge for an inactive subscription, ssackett1-studen.
I also wanted to ask what happens when you tried to cancel it? We just want to make sure that we're giving you the right information or steps that can help you manage your account.
You also mentioned that you previously reached out our phone support team about this issue. However, managing and cancelling subscription would require account verification. Please know that the Community is a public forum and we're unable to access accounts in this platform.
Having said that, I would recommend reaching out to our payroll support team once again. They can take a look at your account and make sure you get the help you need about cancelling your subscription.
Here's how to reach out to them:
- Go to the Help menu in the upper-right hand corner to open the QB Assistant window.
- Type in "talk to a human", then press Enter.
- Click Contact Support Team, then type in "cancel accounts" and press Enter once again.
- Select No, I still need help, then choose Contact Support Team.
- Look for the Chat option and click on it.
Please note that we will hold on to your data as a read-only file for year after it's been cancelled. During that time, you have the option to reactivate or export your reports or list transactions outside of QBO.
After a year, it will be cancelled automatically by the system. Please see these articles for more details:
Let me know if you still have other questions about QBO. We're always here to make sure everything is taken care of.
