Hello @lgriffinpromotion,
The error message you received can be related to the frequently-accessed page resources stored on your browser. They can cause unexpected browser problems like what you received when trying to cancel your subscription in QuickBooks Online Payroll (QBOP).
Before we proceed, may I know what is the complete message of the error you received? Let's consider logging in to your QBOP account using a private or incognito window so we can isolate this issue. To do so:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.
On top of that, I've also included this reference for a compilation of articles you can use while working with us: Accounts Management for QuickBooks Online Payroll.
If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.
