I am trying to enter manual mileage. After entering the required information the green Save button is a shaded green and not operational. What am I doing wrong?

Thanks for visiting the Community, bjv1111-gmail-co.

Let’s perform some basic troubleshooting steps so you can save the mileage in QBSE. I can help and guide you through the steps.

You can start by logging in to QBSE using the incognito window or private browsing. This is a special mode where the browser doesn’t record your browsing activity on the local device. Once it opens, manually enter the mileage from there.

Here’s how to bring up one:

• Press Ctrl + Shift + N (Google Chrome).
• Press Ctrl + Shift + P (Mozilla Firefox).
• Press Command + Shift + N (Safari).

If you’re able to save the miles, clear the cache of your regular browser. This process can resolve many different issues and is a good place to start whenever a user is seeing unexpected behavior in the product.

Let me share these guides for additional resources. From there, you’ll find instructions on how to resolve mileage tracking problems.

• Fix mileage tracking issues in QuickBooks Self-Employed for Android
• Fix mileage tracking issues in QuickBooks Self-Employed for iOS

Don’t hesitate to go back to this thread if you have any clarifications or other concerns. I’ll be around to assist further. Have a great day ahead.

Thank you for your suggestion to my issue but it was not a working solution for me. I was using Chrome and switched to Edge and this seemed to fix the problem. I also downloaded the QB App on my laptop and this also solved it.

Hi @bjv1111-gmail-co,

Thanks for sharing the steps you have taken that works for you. This will also help other users here in the Community space.

Please don't hesitate to visit again if you have any questions. Happy holidays!