I'd like to make sure we're on the same page. Are you trying to edit the employee's vacation or sick pay? Please let me know more about this so we can start from here.
Thank you in advance!
How is everything going? I want to check back with you about this concern.
If an employee has a different vacation or sick policy, then you can create a new one by following these steps:
You can also check this article for more information: Set Up Vacation or Sick Leave Policies.
Feel free to reach to us if you have any other QuickBooks questions. Thanks.
I'm having this same problem. However, whenever I click the pencil button next to pay types, it won't allow me to edit anything. That error message just keeps appearing.
Hi there, @
Thank you for joining this thread.
I'd like to know more about the error message you referring, so that I can provide the accurate resolution. I'd appreciate any additional information to fix it.
In the meantime, I suggest performing some troubleshooting steps to check if this is a web-related issue. Let's start by accessing your account in a private window to determine if this is the case. This mode prevents browsing history from being stored.
Here's are the shortcut keys:
If it works fine, we need to go back to your original browser and clear the cache to boost up your system performance.
Alternatively, if you continue to get the same result, I suggest using a different browser.
Please let me know if you need further assistance. I'll be around to help you out. Have a great day!
Thanks for getting back to us, alostabrewingco.
Let's get this sorted out so you can edit your employee's pay.
We may need to modify the pay policies in the Payroll settings. This can be the cause of the error. Let's check if this is the case:
From there, we can double-check the Pay Schedules and Time Off Policies if we've entered them correctly.
Keep me posted on how these steps work. I want to make sure this is taken care of.
I had this problem too, only no employees were exceeding the maximum number of hours, so this is a bug. Same thing as the other people who posted, it wouldn't let you edit the employee.
The workaround: I had to go into the Pay Policies settings and remove the maximum number of hours from the pay policy used for that employee. Not ideal, but at least I could get in to make the edit I needed to.
I got the warning: One or more employees assigned this policy have hours available that exceed the accrual maximum.
I tried looking for payroll policies tab but I can't find it...
I Went to the Gear icon found the Payroll Settings but it does not have any tab that says Pay Policies or any category that can lead me to adjust, clear or edit the vacation/sick options.
I appreciate that you've followed the steps from the previous post, @DCHH.
Since you were not able to find the Pay Policies tab on where it suppose to be located, let's start isolating the issue by opening your QuickBooks on a private browser. Your browser cache sometimes causes your application to behave inappropriately.
You can refer to these shortcut keys to open an incognito window in all supported browsers:
If it works, go back to your regular browser to clear your browser's cache.
If the issue persists, I recommend contacting our QuickBooks Online Support Team:
Make sure to check our support hours, and call us at your most convenient time.
Providing you help makes me happy. I'll be glad if you drop your additional questions in the moment section. Have a good one.