Hi there, @LDO.
I appreciate you for clearing your cache to resolve this. We want to make sure this will get addressed and redirect you to the right support.
Since the problem persists, I encourage you to contact our QuickBooks Online Support Team. They have additional tools to do a screen-share and investigate this further.
They can also raise a ticket for further investigation if needed. Here's how you can reach them:
- Click the (?) Help icon and choose the Talk to a human option (then type it again when prompted).
- When asked by the bot, type your concern.
- Select I still need a human, then proceed with Contact us.
- Tap Let’s talk then choose either Get a call or Start messaging.
For our support hours, please check this article: QuickBooks Online Support. This to ensure we're able to address your concern on time.
I'll be sharing these articles that will guide you with your tax forms in QuickBooks:
Please know that you're always welcome to post if you have any other concerns related to QuickBooks. The Community will always here to help you out.
