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LDO
Level 6

I can NOT see all tax filings unless I am incognito mode

I am so tired of having to switch to INCOGNITO mode to see all my tax filings. 
I had an employee that needed a W2 today and when I looked at the the tax filings under my regular login I could see W2s, but it did not show the date that it was submitted and I could not open them.   So I switched to incoginito mode and was able to see  the date that the W-2s were submitted and print a copy of the W2 for the employee.

 

INTUIT...... PLEASE FIX THIS PROBLEM!!!!!   Clearing the cache doesnt fix this.

Thank you
LDO

quickbook online payroll core

intuit payroll user since 2010.    Intuit didnt have all these little quirks!!!!!

1 Comment 1
JoesemM
Moderator

I can NOT see all tax filings unless I am incognito mode

Hi there, @LDO

 

I appreciate you for clearing your cache to resolve this. We want to make sure this will get addressed and redirect you to the right support.

 

Since the problem persists, I encourage you to contact our QuickBooks Online Support Team. They have additional tools to do a screen-share and investigate this further. 

 

They can also raise a ticket for further investigation if needed. Here's how you can reach them:

 

  1. Click the (?) Help icon and choose the Talk to a human option (then type it again when prompted).
  2. When asked by the bot, type your concern.
  3. Select I still need a human, then proceed with Contact us.
  4. Tap Let’s talk then choose either Get a call or Start messaging

 

For our support hours, please check this article: QuickBooks Online Support. This to ensure we're able to address your concern on time.

 

I'll be sharing these articles that will guide you with your tax forms in QuickBooks:

 

 

Please know that you're always welcome to post if you have any other concerns related to QuickBooks. The Community will always here to help you out. 

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