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Kcodman1
Level 1

I can't access my Quickbooks Online account. It populated to Quickbooks Money, which I'm not even subscribed to.

I called the Help Center, and they said they won't have an update till Friday, and my payroll is tomorrow!  Is anyone else having this issue?

2 Comments 2
Archie_B
QuickBooks Team

I can't access my Quickbooks Online account. It populated to Quickbooks Money, which I'm not even subscribed to.

Hi there, Kcodman1. I can only imagine frustration you're experiencing with not being able to access your QuickBooks Online Payroll account. It's concerning, especially with your payroll scheduled for tomorrow.

 

If you're having trouble signing in to your Intuit Account, you can try a variety of troubleshooting steps depending on the issue you're experiencing. Here's an article with detailed steps: Recover your Intuit Account if you can’t sign in.

 

Also, while I don't have direct access to your accounts, I would recommend contacting our Support Team again so they can review your subscriptions and ensure you can access your QuickBooks Online Payroll. To contact them again, use the phone number provided in this link: Contact Payroll Support.

 

I'll keep an eye on this thread in case you have any additional queries or concerns about payroll and your account. Have a great day!

Kcodman1
Level 1

I can't access my Quickbooks Online account. It populated to Quickbooks Money, which I'm not even subscribed to.

Yes, I have contacted them many times, and they said due to the recent update Payroll Online customers only have access to Quickbooks Money, not Payroll Online!  I have payroll due tomorrow, and I have zero access to my account to run payroll checks.  This is highly frustrating. 

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