I can't access my Quickbooks Online account. It populated to Quickbooks Money, which I'm not even subscribed to.

Hi there, Kcodman1. I can only imagine frustration you're experiencing with not being able to access your QuickBooks Online Payroll account. It's concerning, especially with your payroll scheduled for tomorrow.

If you're having trouble signing in to your Intuit Account, you can try a variety of troubleshooting steps depending on the issue you're experiencing. Here's an article with detailed steps: Recover your Intuit Account if you can’t sign in.

Also, while I don't have direct access to your accounts, I would recommend contacting our Support Team again so they can review your subscriptions and ensure you can access your QuickBooks Online Payroll. To contact them again, use the phone number provided in this link: Contact Payroll Support.

I'll keep an eye on this thread in case you have any additional queries or concerns about payroll and your account. Have a great day!

Yes, I have contacted them many times, and they said due to the recent update Payroll Online customers only have access to Quickbooks Money, not Payroll Online!  I have payroll due tomorrow, and I have zero access to my account to run payroll checks.  This is highly frustrating. 

I’m unable to access my account despite renewing and paying the subscription fees

I understand that you're experiencing issues accessing your account, Sean. It is concerning, especially since you have already paid your subscription fees.

First, please ensure your login credentials are accurate upon signing in. If you can’t remember the user ID or password for your Intuit Account, but still have access to the phone number or email address on file.

I suggest to recover your account using your phone number or email address. Here's how you can do it:

1. Select Password, then Forgot password, or Text a code to [your number].
2. Check your text messages or email for a message with your code. Note: Open your email inbox in a new tab, but don’t close the original tab with the sign-in page.  
3. Follow the instructions we send you to sign in. You can reset your password when prompted, or skip it. 

For more details about recovering your account, you can follow this article: Recover your Intuit account.

Once you have successfully recovered your account and are logged in, I recommend contacting our Live Support team  for immediate assistance. Processing payments and handling account-specific inquiries require verification of personal information. As this Community is a public space, we cannot address these matters here for security reasons.

On the other hand, see this article for more information about handling roles and permissions in QBO: User roles and access rights in QuickBooks Online.

Please don't hesitate to leave a reply below if you have other concerns about QuickBooks Online.