I can't delete duplicate accounts in my intuit profile because I'm subscribed to the Payroll service, but can't unsubscribe without contacting unreachable customer serv.

erichardsonn · ‎May 30, 2020

Through error, I subscribed to the Payroll service twice. This created two new accounts on my intuit account that I don't need. I wanted to unsubscribe from the service, delete both accounts and start over. It wouldn't let me delete my account because I was still subscribed. I tried to unsubscribe, but it says I can't and need to contact your customer service. Your customer service is spread thin and I can't reach anyone to correct this. Today I woke up to a charge for the service I'm trying to unsubscribe from. I would like the two duplicate accounts deleted, to be unsubscribed from payroll services, and a refund of my money.

ReymondO · ‎May 30, 2020

Hi there, @erichardsonn.

I've checked our records for similar reports in related to canceling a subscription. I've found out that there's an ongoing investigation with regards to canceling subscription in QuickBooks Online Payroll. This is the reason why you're unable to cancel your subscription.

Also, our customer service is only available from 6:00 AM-6:00 PM (Monday-Friday) and 6:00 AM-3:00 PM (Saturday). This is why you're unable to reach out to our customer support during those times.

However, in order to address the issue and add your account's details to the list of the affected users, I recommend reaching out to us again on our available hours. This way, we can make sure that your concerns will be addressed in a timely manner.

In addition, you'll also be notified through email once the issue is fixed.

You can reach out to us by following these steps:

Select Help (?) at the top right.
Click the Contact Us button.
Enter "Unable to unsubscribe payroll subscription." in the description.
Hit Let's talk.
Select Get a callback.

In case you need help in performing other tasks in QBO, you can check our articles here. Make sure that the topic is set as "QuickBooks Online."

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.

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I can't delete duplicate accounts in my intuit profile because I'm subscribed to the Payroll service, but can't unsubscribe without contacting unreachable customer serv.

I can't delete duplicate accounts in my intuit profile because I'm subscribed to the Payroll service, but can't unsubscribe without contacting unreachable customer serv.

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