Hi @zippityz, I can imagine how frustrating it must be to run into those greyed-out options when trying to update your company’s work locations. We’re here to help you get this sorted out, and we can also assist with any other payroll questions or concerns you have along the way.
The option to add a new location in your payroll settings isn’t available because paychecks were already processed before the setup. I can walk you through how to get in touch with our support team so they can further assist you.
Here's how to reach out:
- Go to the Help icon on the top menu.
- Select the Search tab and enter your concern. For instance, enter help.
- Click the Contact Us button and choose between Chat or Callback to connect with us.
options to change locations are greyed out.
For your convenience, you can find our Support Hours under QuickBooks Online in this article: Get help with QuickBooks products and services.
If you have any further questions regarding QuickBooks, feel free to reply to this thread. We're here to help.
