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Thanks for reaching out to the Community, @jameshennessy3.
The Do Not Withhold option for federal and state income taxes in the employee setup may have been checked. To verify this, let's proceed to the employee's profile.
Here's how:
In addition, you can also run a payroll report to check the details of your employee. I suggest you use the Payroll Summary by Employee report to view a comprehensive report of wages, deductions, and tax info.
You may also consider checking out this article for more insights about why this is happening: 0.00 or no income tax withheld from paycheck.
Please know that I'm only a post away if you have any other issues or concerns. I'll be more than willing to assist. Have a good one!
did not work - still at a loss?
No - I tried everything I was told, but still does not work?
Thanks for getting back, @jameshennessy3.
I appreciate what you've done to fix this. Since it's not working, I'd recommend contacting our QuickBooks Online Support Team. They have the tools to verify your account and further check what has caused this to give a resolution on this matter.
Here's how to reach them:
I've added a screenshot for additional reference:
I've included this article that may help you in your future task about tracking specific aspects of your business' wages and expenses: Run payroll reports.
I'll be here if you have other questions about QuickBooks. Take care always.
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