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phyllis-justhelp
Level 1

I have been trying to get help with a direct deposit problem for my payroll for 4 hours, but no one can help. Do you know how I can reach a person who CAN help me?

It was my first time paying contractors via direct deposit and something went wrong. It paid them but did not withdraw from my account. I have had contact with 10 representatives in 4 hours, and each tells me I have to speak with another department. This is NOT an ideal first experience and it should not be this hard to get help.
5 Comments 5
MJoy_D
Moderator

I have been trying to get help with a direct deposit problem for my payroll for 4 hours, but no one can help. Do you know how I can reach a person who CAN help me?

This is not the kind of experience we want you to have, @phyllis-justhelp.

 

To help you check your funds, I suggest reaching out to our Payroll Support team to request a direct deposit trace in a safe and secure environment.

 

Follow the steps below on how to reach them:

 

  1. Go to the Help icon to connect to a live support agent.
  2. Click on the Contact Us button and provide some details about this concern.
  3. Provide us some information about your concern in the What can we help you with? box and click on Continue.
  4. You'll now be provided options on how to connect to our Customer Support.

 

You can check this article for more information about the different types of support we offer and their availability: Contact Payroll Support.

 

Refer to this article for more information about fixing issues with direct deposit. It'll guide you on how to cancel a direct deposit after being sent and if you paid an employee or contractor by mistake. 

 

Here's also what you can do if you get an error message about direct deposit limits: Get help if you’re over a direct deposit limit. This will help you request a direct deposit limit increase.

 

I'm always here if you need more help with your direct deposit. Let me know by leaving a reply below. Keep safe and have a great rest of the day!

phyllis-justhelp
Level 1

I have been trying to get help with a direct deposit problem for my payroll for 4 hours, but no one can help. Do you know how I can reach a person who CAN help me?

Thank you. I've tried this, to no avail. Over the course of 3.5 hours I spoke with 3 different representatives and chatted with 7 more. I kept getting passed to another department and no one could help me. This has been a horrible first experience with QB customer service. I've even sent 2 emails and not received a reply with a direct connection to help me. 

LDO
Level 5

I have been trying to get help with a direct deposit problem for my payroll for 4 hours, but no one can help. Do you know how I can reach a person who CAN help me?

I am having a similar problem.  Our company bank only shows 5 of 25 employee payments.  Why are all my employees not getting paid today?    Only the 5 smallest amount have been presented to our bank.  I called our bank and they said none of the other employee payroll was presented,.   All the checks clearly show on the detailed check report.  The "payroll direct deposit receipt" email I got last night clearly shows all 25 employees and the correct amount.  But only 5 small checks have cleared.     What is wrong? 

LollyNino_C
QuickBooks Team

I have been trying to get help with a direct deposit problem for my payroll for 4 hours, but no one can help. Do you know how I can reach a person who CAN help me?

Hello there, @LDO

Once you process the direct deposit two banking days before the check date, employees should expect to see the funds available in their bank account by the end of the day.

We know how critical each paycheck is to your team. It is more the case in our current environment. I appreciate your patience as we focus on ensuring your employees' funds are available as soon as possible.

I'm just a few clicks away if there's anything else you need. I'll ensure you're all set. I wish you all the best in everything that you do.

LDO
Level 5

I have been trying to get help with a direct deposit problem for my payroll for 4 hours, but no one can help. Do you know how I can reach a person who CAN help me?

 

Lolly Nino C,
I am well aware of how Intuit Quick books payroll works.  I am not a new user, as I have used Intuit Online payroll every week since 2009.  This is not a lack of knowledge issue.  The fact is Intuit Quickbooks payroll is inferior to Intuit.. Yes  QBP is similar but it is still inferior to IOP.    Y'all need to step up and fix the many flaws.  
 
 

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