Welcome to the Community, Mhoneycutt.
Let's team up to tackle this issue and ensure that your employees receive their pay on time.
Here are some possible reasons why the direct deposit didn't go through for your employees after you ran the payroll, along with some steps to resolve the issue:
- Double-check that the employees were set up for direct deposit correctly, including accurate bank account and routing numbers.
- Verify that there's enough balance in the designated bank account to fund the direct deposits.
- Review your payroll settings to ensure the correct payment method is selected for each employee.
Here's how:
- Navigate to the Employees section under Payroll on the left side of the screen.
- Choose the employee you want to check and click on their name.
- Find the Payment Method section and review and modify it if needed.
If the issue persists, I recommend contacting our payroll support team for a thorough investigation.
If you're looking for ways to access your historical payslips or generate payroll reports, there's a helpful resource that you can use: Understand the Navigation Menu in QuickBooks Online.
Please know that you can always get back to me anytime if you need further assistance managing your payroll in QuickBooks or have any additional QuickBooks-related concerns. It will be my pleasure to help you out again.