I have trued for 3 moths to electronically pay my 941/ payroll taxes through quickbooks and it says paid in quickbook but the money never leaves my bank account. help?

Thank you for contacting us, Angelagb.

Let me share some insights on when are funds withdrawn from your bank account. 

The IRS will directly debit your bank account on the payment date for federal tax payments. You'll just want to make sure the funds are available by the end of the previous banking day.

For most state tax payments, we'll withdraw the funds from your bank account at 5:00 p.m. (Pacific time) two banking days before the payment date. 

You'll also receive a payment confirmation via email once the funds are taken out from your bank. It has a subject line as E-Payment Report for [Company Name].

You can browse and read this article for answers to frequently asked questions about your tax submission: Check your e-file and e-pay status in Online Payroll. It also includes steps on how to check the status of the payroll forms you've submitted in QuickBooks.

If you need more details about the status of your tax payment, I recommend contacting our QuickBooks Payroll Team. They can pull up your account and review your payment history.

Keep me posted if you have additional questions by commenting below. I'm always right here to help answer your payroll concerns.

I always have more than sufficient funds for payments.  The status in my quickbooks says paid and I have called the support team.  I was directed to call the bank and they had no history of a request from quickbooks.  I also contacted the IRS and they also assured me that their was no payment made.  Both the bank and the IRS instructed me to follow up with quickbooks as they felt the problem was on you end.  I spent 9 hours on the phone with your team, the bank and the IRS collectively last month without resolve.  I was late for one month payment because of this issue and received a late notice from IRS.   I also have went back and manually paid on the EFTPS website after the QuickBooks failed to work correctly.   I also pay my state payroll taxes the same way with out any problems.

Hi there, Angelagb.

I appreciate you for coming back to the thread and adding extra details about your concern. This isn't the kind of feeling that I'd wish you to have and I understand how important it is for you to pay your taxes on time. I'll make sure you're directed to the right person to help you further on the matter and confirm the cause of the problem.

We aim to deliver customer satisfaction at all times and we fix an issue as soon as possible. Rest assured, there's someone from our support who will review your account and previous case in a secure environment. To further assist you, I recommend contacting our QuickBooks Support again. They'll be able to investigate and provide any updates about the case. 

Lastly, you may refer to this article to see a table list that contains several payroll reports you can use to view useful information about your business and employees: Run payroll reports in QuickBooks Online Payroll.

I'm just a reply away if you have other questions with your 941 or payroll tax payments in QBO. Just add the details of your concerns in this thread and I'll help you out, Angelagb. Have a nice day!