I have two issues with Payroll Online -1) can't use PO boxes for employee addresses 2) QB thinks that the state of residence dictates the state withholding. Wrong!

Hi. I'm here to share information about using a PO Box for employees' addresses in QuickBooks Online (QBO).

Where your employees live and work determines the state payroll taxes you and your employees are subject to.  Your state taxes may include State Withholding, State Unemployment Insurance, local taxes, State Disability Insurance, or Paid Family Leave. 

Please note that when entering your employee's profile, it should be based on the employee's W4 to make sure the taxes are correct as well as when you already created paychecks.

For the PO box, please know that only our Support Team can add or enter your employee's PO Box address. This is to ensure the right address will be entered. Here's how to reach them:

1. In QBO, click the Help (question mark) icon at the top right.
2. Select a suggested option, or type a question or topic you need help with.
3. Tick Contact Us and choose a way to connect with us.

To learn more about managing employees in QBO, consider checking out these articles:

• Add your new employee to QuickBooks Payroll.
• Edit or change employee info in payroll.

For more tips and other resources, I also recommend visiting our website for future reference: Self-help articles.

Please post again or leave a comment if you have follow-up questions about this or other QuickBooks-related queries. I'm always here to help. Stay safe.