Hi there, msaballos79.
We recognize that every penny counts when managing a business. I want to ensure you're only paying for the services you need.
To review the charges, I’ll have to open your subscription. However, I will not be able to perform the process without asking for sensitive data.
I don’t want them displayed here in the Community for security reasons. Billing and all other Intuit account issues are best handled by our QBSE Care Team, so I suggest contacting them.
They can pull up your subscription in a secure space and explain in detail why you were charged twice. From there, our support specialists will provide a resolution to rectify the issue.
- Click the Assistant icon in the upper right hand.
- Enter the issue/topic in the Type something field box or type.
- You can also type in Talk to a human to directly connect with our care agents.
- From there, Message an agent (Live chat), Call an agent or Get a callback.
Let me also share this article with links to the processes you can perform using the application: QuickBooks Self-Employed Overview.
Stay in touch if you have any clarifications or other concerns. I’ll be right here to assist further and make sure you’re taken care of. Have a good one.
