I looked at quickbooks payroll and all my employees both active and inactive are listed....checked settings and show inactive was OFF..so why are all my employees active?
Hi there, pixidoc.
Thanks for visiting again the QuickBooks Community. I'll make sure to share information about moving from Intuit Online Payroll to QuickBooks Online Payroll Core. Then, to ensure you'll be routed to the right support team to help you further.
Last May 1, 2021, Intuit Online Payroll will be retiring and we'll move to QuickBooks Online (QBO) Payroll Core. This is a more modern payroll plan with more features and better ongoing development support. All your data will be there but how you work with it will be a little different. To view further details, you can open this article: Move from Intuit Online Payroll to QuickBooks Online Payroll Core.
To continue using a payroll account, there are two options. First, subscribe to QBOP and manually re-enter the employees' data to your new account. Second, set up the Export Preference to automatically flow the data in IOP to QBOP. Thus, you don't need to re-enter your payroll data. You can click on this article to see the process: Setup export of IOP data to QuickBooks Online (QBO).
However, I still suggest contacting our QuickBooks Payroll Support Team. They have the tools to pull your account and discuss the migration process of payroll data. They can also perform some troubleshooting steps to see the cause of why all employees are shows active after clicking the inactive option.
Here's how to contact them:
Open your QuickBooks Account.
At the top right, click the Help icon.
Choose the Assistant section.
Type your concern in the Type something field.
Click Talk to a human.
Click I still need a human.
Click the Get help from a human.
You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.
You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.
Please refer to this article to see different information on how payroll and various tax forms work in QuickBooks Online: Payroll 101.
I'm just one post away if you need a hand with running payroll reports or any QuickBooks Online related. I'll be here to ensure your success. You have a good one.