I'm unable to submit payroll. When I click the submit button, nothing happens. I've chatted 4 times and had one of them share my screen and it's still not working.

This isn't the kind of situation we want you to experience, ckplumbandsub.

I appreciate you contacting our support agents to resolve this. I checked our records and discovered that there is an ongoing investigation into customers who are unable to submit payroll. Rest assured, our engineers are working on the permanent fix. In this case, please contact our Payroll Support Team. They will add you to the list of affected users and send you an email when there is an update on this case. Here's how it's done:

1. Click the Help (?) icon.  
2. Choose Contact Us. 
3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk. 
4. You'll be presented with a few options for connecting with Intuit. Select Get a call. 

To ensure you get on hold to our support team on time, please see this time available for our support team: QuickBooks Online Support. 

Feel free to visit our Payroll page for more insights about processing and managing your payroll. 

The Community will always have your back if you need a hand with running your payroll reports. If you have other questions, feel free to add them below. You have a good one. 

having the exact same problem.

Welcome to the QuickBooks Community, LCLent. I'll share an update about the payroll issue you're experiencing and point you to the right support team to assist you further.

Please know that concern with the Payroll button not working when submitting payroll is still marked as an ongoing issue. Rest assured that our engineers are working hard to determine the root cause of this problem and provide a solution.

For now, I suggest contacting our QuickBooks Online support so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll receive updates through email once the issue is resolved.

Lastly, you may refer to this article to see payroll reports that you can use to view useful info about your business and employees: Run payroll reports.

Don't hesitate to add a comment below if you still have questions about running payroll in QBO. I'm always around to help, LCLent. Take care and have a good day!

We are in the same boat.  Have you received any help in this matter?

I've had this issue since June!!!!!  Every two weeks I spend 20-40 minutes on a call with support, and eventually, they submit to running the payroll manually and are told I'll be updated by IT when it's fixed.  I've never gotten an update and had to call support each pay period.  Last month, their being able to run it manually stopped being an option.  I'm so sick of the lack of urgency on this.

Hello there, Bill06084.

It seems that you've posted a similar concern twice, and my colleague has already added a response. If you haven't been notified of the new reply, here's the link https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-payroll-overview-button-d...

Feel free to leave a comment if you need more help with QuickBooks. The Community team always has your back.