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A
adtuer
August 17, 2022
Question

Payroll overview button does not work

  • August 17, 2022
  • 2 replies
  • 5 views

Hi Team,

 

I'm at "Payroll" -> "Overview" Page 

URL: https://app.qbo.intuit.com/app/payroll 

I have two things on my TO DO list as the screen shot below.

The second page "Confirm your company info" has a "Let's go" button next to it.

When I click on this button, no action is triggered. 

 

I'm on Mac Laptop, Chrome version "

Version 104.0.5112.79 (Official Build) (arm64)"

This is a likely a software bug.

 

2 replies

M
Mich_S
Level 5
August 17, 2022

Hello there, @adtuer. I'll provide some solutions so the Payroll Overview button works.

 

As of right now, we haven't received any known issues with the button not functioning. Are you experiencing delays on other pages to load? You'll want to check your internet connection to see if there are any problems.

 

If you only encounter the issue within QuickBooks Online Payroll, it's possible that it's a browser related issue. Let's perform some troubleshooting to rule this out. Access your account first using a private or incognito browser. The following are the shortcut keys:

 

  • Mozilla Firefox: Ctrl + Shift + P
  • Edge: Shift + CTRL + N .
  • Google Chrome: Ctrl + Shift + N
  • Safari: Command + Shift + N

 

If it works, then you'll have to go back to the main browser and clear the cache. This will update your browser and delete any files preventing the product's proper operation. Alternatively, you can use another supported browser to isolate further.

 

Here's a module you can read in case you'll need guidance handling paychecks in QBO: Delete or void paychecks in QuickBooks Online Payroll.

 

Fill me in if you need extra help with this or with payroll specifically. I'm always ready to back you up. Keep safe!

B
Bill06084
September 30, 2023

I've had this issue since June!!!!!  Every two weeks I spend 20-40 minutes on a call with support, and eventually, they submit to running the payroll manually and are told I'll be updated by IT when it's fixed.  I've never gotten an update and had to call support each pay period.  Last month, their ability to run it manually stopped being an option.  I'm so sick of the lack of urgency on this.

C
ChristieAnn 11
Level 9
September 30, 2023

Welcome to the QuickBooks Community, Bill06084. I can understand how the Payroll Overview button is essential to processing your payroll smoothly each pay period. Allow me to direct you to the appropriate person who will assist you in resolving the issue as quickly as possible.

 

Please know that the issue with the button mentioned above that does not work has been marked as resolved and closed. I see you've previously reached out to our QuickBooks Payroll Support Team. However, I still recommend contacting them again. They have the tools to check your account and do screen-sharing to help you in determining why the said option is still not working on your end.

 

Lastly, you may refer to this article if you need steps on how to run various reports that you can use to view useful info about your business and employees: Run payroll reports.

 

Know that I’ll always have your back whenever you need help running payroll transactions in QuickBooks. Drop a comment and I’ll swing back into action. Keep safe, Bill06084.

B
Bill06084
September 30, 2023

its been marked as closed as of yesterday after 12 Eastern?  Because I was on the phone with a US support specialist.

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