I'm using the qbo test drive as I am an accounting student, trying to set up payroll and keep getting we are having trouble on our end check back later

Hi there, @root90.

We have an in-progress investigation when accessing payroll in QuickBooks. This also affects the test drive accounts.

Our Engineers are currently working to fix this issue. If you have an Online Payroll subscription, I recommend contacting our support. This way, you'll be notified when there’s an update about the investigation via email.

Here's how to reach them:

1. Select Help (?) at the top right.
2. Click the Contact Us button.
3. Enter "Payroll" in the description box.
4. Hit Let's talk.
5. Select Get a callback or Start a chat.

I also encourage checking out our support hours to ensure that we address your concerns on time.

Get back to me if you have followed up questions. I'm always here to help. Have a great day!

Still having the same issue several months later. Rather hard to complete course work work when the test environment we're told to use doesn't work properly. :(

This is not the kind of experience that we want you to have, @phoenix0698.

The investigation on the error encountered when using the QuickBooks Online Test Drive environment is already tag as closed and resolved.

If you're still having an error, then I suggest clearing your browser's cache. It's possible that a piled-up cache in your regular browser caused this unusual behavior.

First, try using a private browser or an incognito window when trying to access the QuickBooks Online Test Drive environment. If it works, proceed and clear the cache in the one that you're currently using.

 Here’s how:

• For Chrome, press Ctrl + Shift + N.
• For Microsoft Edge or Firefox, press Ctrl + Shift + P.
• For Safari, hold down Command + Shift + N.

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also try to reconcile your accounts using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above didn’t work.

You may also consider creating a trial version of QuickBooks Online by going to this link: https://quickbooks.intuit.com/pricing/. You can also add payroll to the account that you've created. 

Let me know if you have any other concerns with the account. I'm always here to help. Have a great rest of the day!