I'd love to help you here but we're unable to directly pull up your account in this open forum. Currently, our supports for QuickBooks Desktop Assisted Payroll can be only contacted through messaging due to the outbreak.
To ensure that you'll get the right support, I've listed the complete steps below to connect with our chat agents:
Click Help on the menu.
Select QuickBooks Desktop Help or press F1 on your keyboard.
From the pop-up window, give a brief description of your issue in the Tell us more about your question: section.
Once done, hit the Search button.
Then, click the Start a Message button.
Also, please know that our phone support option will be available as soon as we get through this situation.
Please let me know if you have any more questions or need further assistance with the steps. I'll be around to get things figured out for you. Have a good one!