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tomcassle
Level 1

I NEED TO SPEAK WITH A REPRESENTATIVE REGARDING ONLINE PAYROLL

 
1 Comment 1
RaymondJayO
Moderator

I NEED TO SPEAK WITH A REPRESENTATIVE REGARDING ONLINE PAYROLL

I'll guide you through speaking with a representative about your payroll concern, @tomcassle

 

I'd suggest using the Get a callback feature from the Help menu. This way, one of our representatives will confirm your call. From there, they can help you transfer to a specific agent if you'd want to. They can also securely access your account and resolve your online payroll issues timely. You'll first have to review our support hours to ensure they can assist you on time. Here's how: 

  1. Go to the Help menu at the upper right. 
  2. Select Contact Us
  3. Enter your specific payroll concern in the What can we help you with? box. 
  4. Click Let's talk
  5. Choose Get a callback. 
  6. Enter your contact info. 
  7. Select Confirm my call

 

The screenshot below shows you the last two steps. 

ConfirmMyCall.PNG

 

Once fixed, I recommend visiting this website: QuickBooks Online Payroll (QBOP) Resource Hub. It provides you articles about managing your employees, processing payroll, paying taxes, and filing forms through the program. 

 

Additionally, I want to make sure I've got you covered. Can I ask for the specific concern you're experiencing in QBOP? This way, I can provide you accurate steps to help fix this. Just click the Reply button below to add some details. 

 

I'll lend a helping hand if you need anything else. Keep safe always, @tomcassle

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