I need to talk to a payroll specialist to unlock my payroll account so I can submit payroll this week.

I appreciate you dropping by the QuickBooks Community. Let me route you to the best person that could help you with your current concern.

You contact our QuickBooks Online Payroll Support. They have additional tools to pull up your account and do a screen share. To speak with one of our experts from QuickBooks Online Payroll Support. Please follow the steps below:

1. Sign in to your QuickBooks Online company. Select Help (?).

2. Choose either tab: Assistant or Talk to a Human.

3. Search or click Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

Feel free to read these references for future use:

• Create and run your payroll.
• Print or reprint paychecks and pay stubs.

Feel free to post here in the QuickBooks forum again if you need anything else with QuickBooks. I'll be right here to help you anytime. Have a lovely weekend!

Re: I need to talk to a payroll specialist to unlock my payroll account so I can submit payroll this week.

Thank you for joining the thread, @Pilkington.

I appreciate you taking the time to express your concern about unlocking your payroll account so you can submit payroll in QuickBooks Online (QBO). 

You can follow the steps given by my colleague JamesAndrewM for you to talk to the payroll specialist in QBO. Our payroll support team has the tools to access your account in a secure environment and determine possible solutions to your concerns. You can also click this article to contact them: Contact Payroll Support.

I'll also add this article to guide you in running, printing, and customizing your payroll reports: Run payroll reports.

Let me know if you have any additional concerns related to payroll. I will do my best to help you out. Have a good one!

I want my payroll to be unlocked so that i can access it 

Thank you for joining this thread, epascal255.

I want to ensure you can use the payroll service again. However, I have to gather more details about the issue. Did you encounter any error messages or codes? Are you trying to change your payroll bank account information or process your payroll taxes? 

I appreciate any information you can provide. Thank you, and I look forward to working with you again. 

Need to talk to specialists to help me update my credit card to update new payroll subscription

Thanks for checking in, @ProActive33.

To contact our Payroll Support Team to update your credit card information, you can follow the steps my colleague, James, has shared above. 

Alternatively, you can use the steps below to update your billing info from QuickBooks. 

1. Sign in as the primary admin or company admin.  For your security, only these users can update billing info.
2. Click on the Gear Icon, then Subscriptions and Billing.
3. Select Edit beside your payment method.
4. Update your credit card info.
5. Make sure the address in QuickBooks is the same as the one on your credit card statement.
6. Once everything’s good, hit Confirm card or Save.

That should do the trick. Please don't hesitate to let me know if there is anything else I can assist you with. Have a good one! 

I have paid my intuit account but I am not able to do the payroll.  Can someone call me about this.

I understand how crucial it is to submit payroll on time, @Sallen3. If you're unable to process payroll despite making payments to your Intuit account, it’s possible there’s an account-related issue that needs further review. I recommend scheduling a callback with our live representatives to resolve this promptly.

They can help you unlock your account and ensure everything is set up correctly for successful payroll submissions this week. Here's how:

1. Go to the Help icon, then select the Assistance tab.
2. In the box provided, briefly describe your issue or type Callback.
3. Click on Callback to get connected to our experts.

To ensure timely assistance, I recommend checking our support hours to connect with us when they are available.

Please let me know if there's anything else I can help you with or if you need further clarification. I'll respond to you promptly.