I need to talk to a payroll specialist to unlock my payroll account so I can submit payroll this week.

I appreciate you dropping by the QuickBooks Community. Let me route you to the best person that could help you with your current concern.

You contact our QuickBooks Online Payroll Support. They have additional tools to pull up your account and do a screen share. To speak with one of our experts from QuickBooks Online Payroll Support. Please follow the steps below:

1. Sign in to your QuickBooks Online company. Select Help (?).

2. Choose either tab: Assistant or Talk to a Human.

3. Search or click Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

Feel free to read these references for future use:

• Create and run your payroll.
• Print or reprint paychecks and pay stubs.

Feel free to post here in the QuickBooks forum again if you need anything else with QuickBooks. I'll be right here to help you anytime. Have a lovely weekend!

Re: I need to talk to a payroll specialist to unlock my payroll account so I can submit payroll this week.

Thank you for joining the thread, @Pilkington.

I appreciate you taking the time to express your concern about unlocking your payroll account so you can submit payroll in QuickBooks Online (QBO). 

You can follow the steps given by my colleague JamesAndrewM for you to talk to the payroll specialist in QBO. Our payroll support team has the tools to access your account in a secure environment and determine possible solutions to your concerns. You can also click this article to contact them: Contact Payroll Support.

I'll also add this article to guide you in running, printing, and customizing your payroll reports: Run payroll reports.

Let me know if you have any additional concerns related to payroll. I will do my best to help you out. Have a good one!

I want my payroll to be unlocked so that i can access it 

Thank you for joining this thread, epascal255.

I want to ensure you can use the payroll service again. However, I have to gather more details about the issue. Did you encounter any error messages or codes? Are you trying to change your payroll bank account information or process your payroll taxes? 

I appreciate any information you can provide. Thank you, and I look forward to working with you again.