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I am going to Payroll settings> accounting >edit other liabilities and assets and the accounts I am looking for are not there. How do I correct these accounts and/or add new accounts?
Hi @Wnoce,
I'm here to lend you a hand with changing the accounts you use in payroll liabilities.
The steps you shared above is correct. If the accounts you want to use don't appear as an option, I suggest you ensure they're set up correctly. It's supposed to be an Other Current Liabilities type of account and not the other one which is Long Term Liabilities.
In this situation, follow the steps below to change the account type:
More on this process are in this article: Set up Payroll account preferences. It provides the options you have for tracking wage expenses, as well as tax expenses.
If you have other questions about your payroll setup, tag me in the comments below. I'll get back to you as soon as I can.
Under chart of accounts, I do have it listed as other current liabilities. When I go into payroll settings, I need to update the accounts below and the only options I get on the drop down is:
I want to select a payroll liabilities account.
Let me share additional information, @Wnoce.
When you add a payroll item, QuickBooks automatically creates default accounts you can record your payroll liabilities and expenses to. You can click the drop-down arrow and look for the payroll liability account and use it. I can guide you on how to do it.
Get back to us here again if you have other questions about managing your payroll-related transactions. I'm always here to help.
If you look at my previous reply, I do not have those options.
Hello again, @Wnoce.
I appreciate you performing the solution provided by my colleagues above, and updating us about the outcome of the steps.
Allow me to provide insights about it and give an alternative on how to resolve this.
To start, let's double-check if the Other Current Liabilities account listed as active on your Chart of Accounts. Here's how:
If it shows, Make active in the ACTION column, this is the reason why it's not showing on the Account List. To fix, click the Make active link. Then, go back to the payroll settings again to update the account.
However, if you continue to get the same result, I recommend contacting our Customer Care Team. They have the tools to pull up your account to investigate the cause more closely and find another solution to fix the problem.
To learn more about our contact options and support availability, see this article: QuickBooks Online Support.
Moreover, I don’t like to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.
As always please let me know how this goes or check back if you need help with QBO. Have an awesome day!
Thanks for everyone's help. I contacted support and they were able to correct this issue for me.
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