I submitted payroll last week but the check was not deposited, why not?

Hello, Marty. 

Let's work together and find out what's preventing the funds from being credited to your employee's account. 

Common issues like incorrect employee's bank account information can delay the funding. The money is usually credited back to your account within 2-3 banking days after the pay date. 

In which case, we can pay the employee using a paper check. Let's also edit their bank account information to ensure the next pay date won't be delayed. Here's how to do it: 

1. Go to Payroll, then Employees.
2. Select your employee.
3. Click the pencil icon on the Pay section.
4. Scroll down to Section 7, then edit their direct deposit information. We can also set the payment method to Paper check here if you need to pay them as soon as possible.
5. When finished, hit Save. 

There are also other factors that delay the direct deposit funding such as non-sufficient funds hold status and bank processing times. 

For bank processing times, if today is their pay date, it can take up to 24 hours within the day for the funds to be credited to their account. Have the employee check their bank for the status of the funding. 

If it's already beyond their pay date or the funds are still stuck in processing, we'll want to contact one of the payroll support agents. They can trace where the funds are and help you deposit the money to your employee's account. 

Here's how to reach them: 

1. In QuickBooks, click the Help icon.
2. On the pop-up window, click the Contact Us button.
3. Type "employees did not receive direct deposit" in the box, then proceed with Continue.
4. Choose how you want to reach us (through phone or chat). 

More details and solutions for direct deposit issues can be found here: Fix direct deposit issues. 

After fixing the direct deposit issue, do you need to run payroll reports to check your liabilities and other payroll-related data in the future? I'll share this helpful article to help you familiarize on what reports you can run: Run payroll reports in QuickBooks Online Payroll.

Do you have any other concerns regarding payroll? Or do you need to take care of some entries and reports for your books? Let me know and I'll gladly help you out again in the near future.