Thank you for reaching out to the Community, @riverbendfarmsas. I appreciate you bringing this issue to our attention and I want to ensure that it's addressed as soon as possible.
When managing an employee's Social Security Number, please make sure to use the correct SSN format (XXX-XX-XXXX) when modifying their information. Using of Individual Taxpayer Identification Number in place of a worker's SSN invalidates the data.
To verify an employee's SSN, please use the Social Security Number Verification Service.
However, if the issue persists, you may perform some troubleshooting steps to help rectify the possibility of a webpage issue. Sometimes stored cache files can cause interruptions within the program. You can access your account in a private browser to ensure that it runs seamlessly without storing cached data. Refer to these keyboard shortcuts:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
If entering an employee's social security number is successfully added, you may go back to your default display program and clear its cache or use a different supported browser.
For more information about fixing an employee's Social Security number (SSN) in QuickBooks Online Payroll, check out this article: Correct your employee's Social Security number.
Additionally, I've added this article to help you create employees' direct deposit or paper paychecks and send them for processing in QuickBooks: Create and Run your Payroll.
Please let me know if you need further help adding your Social Security Number. I'm always glad to help in any way I can.
