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Level 1

In the setup for "Get started with payroll", some of my employees are marked for needing more information. When I go to their details everything is there. Any ideas why?

 
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QuickBooks Team

In the setup for "Get started with payroll", some of my employees are marked for needing more information. When I go to their details everything is there. Any ideas why?

Hi there, @wkratt

 

Thanks for visiting the Community today. Let's resolve this issue so you can run payroll for your employees. 

 

This prompt will appear when you have employees with uncompleted forms. Let's double-check each section that has an exclamatory point as that's the part where you've missed entering any information for your employees. Here's how:

 

  1. Go to the Employee details section to find out what the system detects missing from their profile.
  2. There will be an exclamation point either on the Pay, Profile or Employment section.
  3. Next to each section that needs more information, there will be a yellow exclamation mark (!). Click it to enter the required information. 

 

After updating all the necessary information, make sure to click on Done to save all the changes. 

 

These articles include more details on how you can edit or update an existing employee’s information: 

 

 

Please let me know if you have further questions or concerns about getting started with your payroll. I'll be here to guide you through this.

 

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