I see the urgency for this, Jrsaum. I can guide you in performing troubleshooting on your account and have you directed to the appropriate support to have this securely checked.
If you have not tried yet, we can troubleshoot this by opening an incognito or private window. This will help us determine if the issue is cache related. You can refer to these shortcut keys:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
Login to your account and view the payment form again. If the issue is resolved, clear your regular browser's cache to refresh your connection and browsing history. Keep in mind to exclude the cookies. If the issue persists, use a different supported browser, as your current one may have a temporary compatibility issue with QuickBooks.
After following these steps and the forms still aren’t showing up, it’s crucial to get this resolved quickly. Please reach out to our Live Support team to have your account properly looked into and find out why this error keeps occurring. Here's how:
- Sign in to your QBO company.
- Click Help.
- Enter a keyword or topic about the situation.
- Select Contact Us to connect with an expert for help.
Furthermore, feel free to read this article as a future reference about generating a report on your payroll totals, including employee taxes and contributions: Create a payroll summary report.
The thread will continue to be open for more queries about Tax forms or if you have other questions. Just post your replies here and we'll stay in the loop, ready to assist.
