Let's resolve the issues you're having to add or edit your payroll deductions, @diana32.
Can you tell me more about the issues you're having when adding or editing payroll deductions? That'll help us get the best resolution for the error you're having.
You can try to clear your browser's cache in case there is some unusual behavior when trying to add or edit a deduction or contribution in your account.
First, you'll have to sign in to your account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts:
- Safari: Command + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Google Chrome: CTRL + Shift + N
- Microsoft Edge: CTRL + Shift + P
If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also proceed by using other browsers if the steps above don’t work.
Once done, you can try to add a new deduction or edit an existing one. Check this article for detailed guidance: Add or edit a deduction or contribution.
Let me know if you need further help in adding or editing a deduction in your account and or anything else by leaving a reply below. Take care and have a great rest of the day!
