There's no known problem related to the program, Athinged. I can share some measures to help you access customer data while handling business tasks.
Beforehand, I'd like to know if you received any specific errors when navigating the Customer page. Any supplementary information would be much appreciated so I can further provide a detailed resolution.
When utilizing QuickBooks Online (QBO) in your standard web browser, cached files may result in disruptions. To assist you in resolving this matter, let's explore some troubleshooting steps to eliminate the possibility of a browser-related issue. Kindly login to your account in a private browser and see if the customer's data is accessible. You can use the following keyboard shortcuts to do so:
- Google Chrome: Ctrl + Shift + N.
- Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P.
- Safari: Command + Shift + N.
If the program operates effectively in this environment, return to your regular browser and clear its cache to eliminate temporary files. Additionally, you may want to consider using other supported browsers to narrow down the issue.
Furthermore, I'm sharing this guide to assist you in updating, deleting, and merging customers: Add and manage customers in QuickBooks Online.
Lastly, save this reference for gentle and detailed reminders about upcoming deadlines: Create and send customer statements in QuickBooks Online.
Please return to this conversation for further assistance with managing customer or sales transactions moving forward. I am here to help whenever you need it.
