Yes, there's a setting that would prevent you from getting kicked out of QuickBooks Online (QBO), and I'm here to show you how, @jcooper3.
The QBO system uses a timeout duration feature that helps prevent unauthorized persons from accessing your data when you're away from your computer. Then, measures your time of inactivity from the last time you moved your mouse, clicked or used your keyboard on any transaction form.
The timeout default setting is 1 hour, but you can change it for up to 3 hours. Just a heads up, only the Master Administrator can update the feature and it applies to all company users.
To change the time out duration, here's how:
I've attached a screenshot below that shows the last four steps.
Additionally, I'd encourage you not to log into your QBO account using a different browser at the same time. Once the other one got kicked out, you'll automatically be logged out as well using your default browser. Then, you can perform some troubleshooting steps to help isolate any browser-related issues.
Also, to keep you updated with the QBO system's latest features and program upgrades, I encourage you to check out our blog: The QuickBooks Blog.
Keep me posted on how it goes. If you have other QBO feature concerns, let me know in the comments below. I'll be glad to help. Take care and stay safe always.
My system is set for 3 hours, but I continually get kicked out before the 3 hour idle time has been reached. I have cleared cache, tried an incognito window, used several different browsers....still get kicked out. SO ANNOYING!
Hello there, @TaylorHeating.
I can see the urgency of getting your timeout duration issue fixed. With this, let me share the details of why you're getting logged out before 3 hour setting in QuickBooks Online (QBO) and guide you on the next steps you need to take to help resolve this matter.
For the time being, based on our records, we have an ongoing investigation about accounts that keep getting logged out before 3 hour setting in QBO. Rest assured that this issue is being taken care of with utmost urgency. Hopefully, you can access your account within your idle time duration and get back to business in no time.
In line with this, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. You can provide INV-74145 as your reference. Here's how:
Once everything is all set, you may also want to check out one of our Help pages as your reference to guide you in managing the growth of your business and everyday transactions using QBO: QuickBooks Learn and Support. It includes QuickBooks help articles, Community discussions with other users, and video tutorials, to name a few.
Please keep me posted on how it goes in the comments below. If you have other account management concerns or questions about QBO settings, I'm always ready to help. Take care, and have a great day, @TaylorHeating.
Allow me to chime in and provide updates regarding the timeout duration issue in QuickBooks, TaylorHeating.
I don't want you to have this experience when utilizing our products. I wish I could fix the timeout duration issue on my end as soon as possible. However, I don't have the same types of tools needed for the job as our product engineers do.
I've checked the investigation, and it is still In Progress in our records. Our engineers are tirelessly investigating this experience and exploring the root cause. If you haven't already called our customer service department to be included in the list of affected users, I'd advise doing so. You can follow the step provided by Rea_M.
Make sure to reach them within business hours to ensure a swift response. Rest assured that the QuickBooks team will send an email once the issue is fixed.
Feel free to read the following article for a brief summary of the features and settings you can change in your QuickBooks: Edit company settings in QuickBooks Online.
Please get in touch with me if you think you might be having trouble with QuickBooks. I'm here for you, and I'll be happy to help.