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sferkenstad
Level 1

Is there an issue with direct deposits today? None of my employees received their transfers.

We have full service payroll online and submitted everything yesterday (day before payroll) as normal. Received my direct deposit receive from Intuit overnight as normal, but no direct deposits have been paid to the employees. Called my bank and made sure there is nothing wrong on their end. Thoughts?
3 Comments 3
info-autasticthe
Level 1

Is there an issue with direct deposits today? None of my employees received their transfers.

I asked the same question this morning and got this response from a moderator:

 

Other posters are also sharing the same experience at the moment

 

We know how important it is to be able to pay your employees on time. With the on going issue, we'll have to let your employees wait for their paystubs within the day. 

 

Our engineers are working to resolve this matter as soon as possible.

 

info-autasticthe
Level 1

Is there an issue with direct deposits today? None of my employees received their transfers.

DivinaMercy_N
Moderator

Is there an issue with direct deposits today? None of my employees received their transfers.

Hi, @sferkenstad.

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. 

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

 

As always, feel free to post here again if you have any other QuickBooks-related concerns. I'll be right here to lend a helping hand. Take care always. 

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