Hi @coffee-thebridge,
If the payroll wasn't processed yet, you can void it to stop from being deposited to your employees' account. We process your paychecks before the day before the payday, 5 PM PST.
Here's how to do it:
- Go to Workers, then Employees.
- Select Paycheck List. Then, the employee's name.
- Confirm if the check has been cashed. If no, select No then Continue. Manual pay checks will be deleted. And direct deposit checks will be voided. If yes, select Yes then Continue. Both manual and direct deposit checks will be voided.
- Mark the check mark box to confirm action. Then select Void Paycheck.
You can learn about canceling Direct Deposit payroll at this link: Can I cancel Direct Deposit payments after they're sent?
If the payroll has already been process, please consult our Payroll Team so they can verify the status and assist you further. You can use this link to reach out: Contact the QuickBooks Online Customer Support team.
I'll also share with you our payroll and workers page which I'm sure you'll find helpful. It contains articles that'll guide you with your payroll-related issues.
That'll do it. Please let us know if you have other questions or concerns. We're always here to help. Thanks for coming in and I wish you have a nice day ahead.