Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
posted
Hello there, Gcscustome. Let's rectify the issue of why you're unable to add new employee profiles to QuickBooks Online (QBO).
One of the possible reasons you're unable to add a new employee is that a customer, vendor, or contractor is already using the name you're trying to add. QBO demands that every customer, vendor, and employee have a unique name. Doing so is necessary to ensure data integrity while generating reports and to ensure your entire accounting data is clear.
To review everything in your customer, vendor, contractor, and employee lists, let's make sure to include all added profiles, including those marked as inactive. See the screenshots below for reference:
If you have found the same name as the one you need to add, you can temporarily make it active and edit the name if you're not using it. Otherwise, a good workaround is adding a middle name, middle initial, suffix, or other modifier to slightly distinguish similar names, such as "Charmy Pap" and "Charmy G. Pap".
For more details about the process, feel free to check out this article: Fix "the name supplied already exists" error message in QuickBooks Online.
However, if this isn't the case, please provide a specific error message or screenshot when you attempt to add one.
Please don't hesitate to reach back out to the QuickBooks team if you need any other assistance setting up and managing your employees' information in QBO. Just click the Reply button, and I'll keep in touch with you.
