journal entry

Ensuring the accuracy of your W-2 form is crucial, Shawn. I can provide you with the necessary details about it.

Manually entering payroll paychecks into QuickBooks Online tracks payment totals but doesn't generate the required data for your employees' W-2s. If adjustments or corrections are needed, especially if the payroll was entered through a journal entry, it's best to contact our Live Support Team for assistance.

The responsibility for fixing your W-2 and W-3 forms depends on your automated taxes and forms setting. Since we handle your W-2 filing, you should reach out to our Payroll Support to request a correction. We will rectify the issue and file a W-2C form with the SSA. 

If you identify the mistake before filing your W-2s and W-3, you won't need to create or file a W-2c form but rather rectify the issue in your product and proceed with filing your W-2 forms as usual.

For more comprehensive information, please refer to this article: Fix an incorrect W-2 and W-3.

You can also print your W-2 within the program.

Moreover, read this article to learn how to enter your employee’s year-to-date paycheck information and company totals: Add pay history to QuickBooks Online Payroll.

The Community space is available 24/7, Shawn. If there's anything else you need to ask when handling W-2s, I'll surely get back to assist. Have a good one.

Thank you Sirie.  However, I've already done payroll all year; so it's not editing via 'adding paycheck info' like the video says.  I can't reach out to Support because they aren't open on the weekend.  According to other support within QB ... it seems that I should be able to "fix the issue" (item 1 in the help below)...but I don't know how since the JE didn't work.

If your automated taxes and forms is OFF

We appreciate you for coming back here, @shawnSM.

Let me route you to the best possible help so you can file your W2 for 2023 in a clean slate.

Just like my colleague above mentioned, it's best to talk to a QuickBooks Online Payroll representative for correction. Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

QuickBooks Online Payroll Core - Monday to Friday, 6 AM to 6 PM PT.

QuickBooks Online Payroll Premium, Elite - any time, any day.

Except for closed holidays: 4th of July, Thanksgiving Day, Christmas Day, New Years Day.

After the correction, you can file your W2 outside QuickBooks. 

To guide you to end this year's payroll and prepare for the next, feel free to read this article: Year-end checklist for QuickBooks Online Payroll.

If you have additional questions about managing your year-end taxes, don't hesitate to reply to this post. I'll be willing to lend a hand. Keep safe and have a good one.