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newuserneeding
Level 1

lack of support

i'm not trying to floord but i am just trying to get hlep. and i can't find what i need online and i don't have time to search through nearly 2000 messages.  can you please tell me a PHONE NUMBER to get help with payroll?  this is my first time ever using intuit payroll.  and to be honest, you ask if it's desktop or online, heck if i know how to answer that question.  i access payroll on my desktop but pay people online i guess.  anyway, don't tell me to click here and click there, it isn't working.  please email me at [email address removed] and tell me who i can talk to so i can get some help.  and when i call sales you tell me i can't even talk to a real person.  this is horribly frustrating and yes i'm upset because i don't have time to waste on not getting help.  my questions are kind of weird 

6 Comments 6
Just_me
Level 8

lack of support

Here is a link to the page I found with all the contact info on it.  

Click on which ever you need and follow those steps. to reach someone. 

https://quickbooks.intuit.com/learn-support/en-us/open-programs/contact-support/00/433872

 

newuserneeding
Level 1

lack of support

that is not working for me; i just keep seeing links and when i click a link i just get more info about clicking here, clicking there.  all i want is a phone number, please????????????

Tori B
QuickBooks Team

lack of support

Hey there, @newuserneeding

 

Thanks for reaching out to the Community for support and sharing your concerns.

 

Please know that any questions you may have can be shared here. It's our goal to get you back to business every step of the way. I understand how frustrating it can be when you can't get ahold of support directly. However, please understand that the best way to connect with support would be to follow the instructions listed for your product on the link shared by our user above. 

 

You can submit a Callback request, and an agent will call you back promptly with no wait time.

 

Let me know if there's anything that I can do for you. You can reach out to me directly or the Community at any time. Take care and stay safe!

newuserneeding
Level 1

lack of support

no this didn't work; i ended up getting a phone number from a colleague who also uses online payroll.  i never yet found anything online but it's a moot point now

AngelaWRT
Level 2

lack of support

I click help and both chat and call back say "channel is currently closed" and the direct deposit payroll I submitted on time yesterday doesn't appear to be going through as it usually does.  Earlier this morning I requested a call back and it said "We'll call you back in an hour and a half".  I've never seen such a wait, and they never called in an hour and a half.   I've never seen them completely close/shut down chat and calling before noon on a Friday. 

It's payday...

direct deposit not going through like it has every week before...

can't reverse without great cost...

the software won't let me edit payroll already submitted...

Quickbooks online is totally unreachable by chat and phone...

Sounds like something exploded.

That's stressful enough to be a deal breaker with QBO.   

Jen_D
Moderator

lack of support

Thanks for posting here, @AngelaWRT,

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

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