Looking for validation of email

Hello there, @cocoasrider. It is always wise to verify suspicious emails, especially those concerning critical service matters.

Here is how you can determine if that 2018 email was legitimate:

First, check the Sender's Email Address:

• Intuit emails will always come from an address that ends with @intuit.com, including addresses like @e.intuit.com.
• To verify the email, check the part of the address after the @ symbol. If it does not end exactly in @intuit.com, you should treat it as suspicious.

Next, examine the Email Content :
 

• Intuit will never ask for your personal information in an email.
• If an email asks you to reply, click a link, or download a form to provide sensitive information (such as your Social Security number, password, or bank details), it is highly likely a phishing attempt.

Once done, validate the links:
 

• Any link Intuit sends in an email will always be for an intuit.com address.
• Hover your mouse over any links in that 2018 email without clicking and check the URL that pops up. If the URL does not start with a recognized Intuit address.

Finally, the quoted message you've mentioned. "Critical service, software, or billing notifications from Intuit". The presence of this text does not make the email fraudulent; however, it does not guarantee legitimacy.
 

If you still suspect the email was fraudulent:

• If you have received one of these emails, do not open it or access any of the links.
• The article advises that if you suspect an email is a phishing attempt, you should forward it immediately to the security team: security@intuit.com.
  
  
  
  Lastly, go to this article: How to Identify Suspicious Activity, phishing scams, and potential fraud?. To see the latest information on how Intuit protects your data and how you can protect yourself.

Please let us know if you have any follow-up questions about spotting fraudulent attempts. We are always here to help and make everything secure.

Thank you for your reply. 

Those emails pretty much fail ALL of those checks/precautions. The bottom of the email was a warning because the company was using software from Intuit payroll from 2013. Pretty outdated for 2018-2020. I have forwarded all of those notifications regarding my direct deposits to [email address removed]  But I have not received a single reply. So that is quite confusing. Especially since at at least 4 of those direct depisit notifications were sent to a work email after i no longer had access to it. Which amounted to around $50.000. Signaling Payroll fraud.  I have emails from Intuits work force payroll customer service stating the funds went to a different account than mine. When the bank is involved in this sort of fraud, it’s extremely difficult to prove, because everyone assumes that if the amounts are on your statements, then all is welll. But the old accounts do not reconcile in entirety. So definitely not “all is well”.

  I was working very hard cleaning up and helping rebuild after a natural disaster those couple years; I regret being so naive not to have ever looked at the bottom of those emails. 

Thanks again for the advice

Thanks for checking back with us, @cocoasrider.

I recommend contacting our Customer Care Team. This way, one of our agents can review your account and advise if any emails were sent out, etc. Our agents can also let you know if the emails you have are fraudulent. 

You can use these steps to connect with our team directly:

1. Sign in to QuickBooks Online.
2. Tap on (?) Help. This opens the Help page.
3. Select how you want to get help
   • Assistant tab: Enter Talk to an expert to get options for expert help.
   • Search tab: Click on Contact Us to connect to an expert for help.

If there is anything else we can assist you with, please don't hesitate to let us know. We are always happy to lend a hand. Take care! 

…… Right great Idea. Did that over a year ago.  What they told me was to even get answers or records for my own payroll, I would need a sub —p —na.  You see i am sn identity theft and account takeover victim. This QB account was created with my information, but NOT by me. im a contractor not an accountant. Super fun trying to clean this mess up and fight very large and rich corporations. Ny favorite is when people say, you need sn accountant.. lol lol lol Coincidentally, It was a veteran accountant tgat did this, then fled to Canada after diverting quite a bit of funds.. luckily FINALLY someone actually listened long enough to this “outrageous” story, to realize it was very real and very true.. And now the Big regulators are wuickly moving it up the ladder and investigating the many parties involved. So, with that said, I cannot afford an accountant to help clean up 6-8 different accounts, all used in a diversion of assets embezzlement scheme, coupled with an amount of payroll fraud on a federal level.   Todays Lesson:  NEVER EVER have a bunch of bank accounts unless you know how to be extremely vigilant in daily reconciliation..