Good day, rgcjeanie.
Thanks for sharing and letting me know your experience when setting up Manual Payroll in QuickBooks Desktop.
Have you tried the workaround steps above provided by my colleague, MaryGraceS? If the issue persists after following the troubleshooting steps, I recommend contacting our Payroll Support Team since this is still under investigation. Our engineers are continuously working to have a permanent resolution.
Here's how to get our contact information:
Then, provide this investigation number: 22200.
Rest assured we're doing our best to deliver one that'll prevent this from happening again. I appreciate your patience on this matter.
Please let me know if you have any other concerns. I'm always glad to help.
After trial and error, these are the instructions that have worked for my classes. One of the keys to finding the "Manual Payroll" option in Help is to make sure you AREN'T connected to the Internet!
Set up manual (without subscription) payroll in QuickBooks Desktop
Enabled=0 <------ the last character here is a ZERO, not the letter O
Make sure to follow the exact format above, then close the file.
Note: For QuickBooks Desktop 2018 R8 and later: Make sure your computer is not connected to the internet or is offline before proceeding with the following steps.
Let me be the first to welcome you to the Community. I’m here to provide some insight regarding manual payroll.
Yes, you can use manual payroll even with an outdated version of QuickBooks. The good thing about this is that it doesn’t need any internet connection to get started.
That should answer your concern for today.
Leave a comment below if you have any other questions, I’m always here to help. Wishing you the best!
Hello there, TLY.
I can help you with setting up manual payroll. I'd like to know which part of the process isn't working or you're having a problem with. If you followed all the steps provided by my colleagues, and still not able to set up manual payroll, I'd suggest reaching out to our Customer Support team to further assist you.
Here's how to get our contact information:
Feel free to post again here if you have other questions.
Do you know if this method also works with the Canadian version? (I'm using QuickBooks Desktop Pro 2019 Canadian version.) I can't see why it wouldn't, but ...
Thanks in advance,
Yes, this is available in QuickBooks Desktop Canada version, Doreen.
You can use manual payroll in Canada version even without payroll subscription. To do this, kindly see this article for your guide: Set Up Payroll Without a Subscription.
The Community team is always here if you need anything else.
I have been trying to set up manual payroll in my QuickBooks Desktop Pro 2019 (Canadian) since finding this thread in the Community, with no success. I have tried adding the 2 lines ([SELPHELPPLUGIN] and Enabled=0) in the qbw file. I also tried adding them after changing my internet setting to Wifi Off, Airplane Mode, etc. I tried restarting my computer after adding it.
After every attempt, when looking at my Preferences > Payroll & Employees > Company Preferences, under QuickBooks Desktop Payroll Features the radio button "No payroll" is clicked. It and the "Full payroll" button are greyed out, so that I can't change the setting.
Can anyone suggest what else I might I need to do to be able to access the radio button to turn on "Full Payroll"?
Thanks in advance.
Hello there, @MR_3.
This happens when you have an existing service key on your company file. To completely change the settings on your QuickBooks Deskop (QBDT) company file, you may need remove the service key on your file first. I'm here to help guide you how.
Once done removing the service key, you can then follow the steps in this article: Set up payroll without a subscription.
In addition, you may also check our help articles for your future reference: Help Articles for QuickBooks Desktop.
As always, please don't hesitate to add a post/comment below if you have any QuickBooks or payroll concerns, I'll be always here to help you. Have a great day ahead!
Thanks for the reply.
Mine is a brand new (2 weeks) program purchase. I hadn't used QuickBooks for about 12 years previously, so I shouldn't have any existing Service Keys left. I didn't sign up for Payroll services when I installed the program.
I clicked Employees > Payroll > Enter Payroll Service Key. The Service Key field is empty. When I try Alt+0, nothing happens. The window appears to want me to call an agent and get a Service Key, which I assume would happen if I paid for Payroll Services. We have a 2-owner company with no employees, so THAT'S not happening, lol.
Could this be happening because I said that we had no employees, when I was using the Setup Wizard (I know that's not the right name, but the series of questions in the Advanced Setup). QB did accept my husband as an "employee" because I use time sheets for work he does as a contractor.
About ready to say bad words!!
Hello again, MR_3,
I appreciate your prompt response and for providing additional information.
To properly check and investigate this issue with setting up payroll without subscription in QuickBooks Desktop, I recommend contacting our Customer Care Team. They have additional tools to pull up your account and provide additional troubleshooting steps.
To contact us, here's how:
Stay in touch with me if there's anything else you need help with, I'm always here to further assist.
Just an FYI for everyone looking at this issue: the ability to turn on manual payroll DOES NOT CURRENTLY EXIST IN THE CANADIAN VERSION of QuickBooks Desktop Pro. I have just gotten off the phone with the Canadian Help Line. The lady I spoke to spoke to her supervisor, and that is the answer they came back with. The best they could do was offer me a month free payroll service, but they don't know when the techs will have the answer to letting Canadian users go with a manual payroll system.
So, if there are any Canadian users out there who have figured out how to set up the necessary steps to do their payroll manually (ie. accounts to debit and credit), I'd really appreciate hearing from you.
I am SOOO frustrated right now!
Good to see you in the Community, paulh1996.
The Manual Payroll feature is only applicable in QuickBooks Desktop. As a workaround, you can manually calculate the paychecks using our Free Paycheck Calculator.
To record this on QuickBooks, you can use the journal entry. Refer to this article as your guide: Record payroll transactions manually.
I'm always here if you need additional help about payroll. Have a great one!
Let's follow the steps provided by my colleague @SophiaAnnL so you'll be able to run manual payroll. Make sure that your computer is not connected to the internet before setting up.
Once done, you'll want to set up your company file to use the manual payroll calculations.
You can read the details in this article: Set up payroll without a subscription.
I've also added this article for future reference: Customize payroll and employee reports.
Please know that you can always post anytime if you have additional questions. Feel free to swing by anytime.
I contact support and they had to dial in and make changes to my files. The above steps DID NOT work for me as I explained here. After 6 representatives and 2 hours, it is now fixed. Intuit sucks.
Good day, @lori12.
For Full Payroll subscriptions, you need to update QuickBooks Desktop, revalidate the service key, and enable it under Preferences.
Outdated QuickBooks software is most likely the reason behind the grayed out option. Let’s download the most recent release by following the steps below:
When the Update Service message appears, click the Install Now button. The update should install successfully.
Right after, revalidate the service key. Here’s how:
Now, go to the Preferences menu and select Edit. Choose Payroll & Employees from the left navigation, and click the Company Preferences tab, then select Full payroll. Save the setting by hitting OK.
Check out this article for more information: Set Preferences for Payroll.
Please let me know if you have any other questions or need more assistance. I’m always here to help. Take care!
I do not have a subscription for payroll with QuickBooks. And the question originally asked was for how to set up manual payroll. How do I do that? Is that not available in 2019?
I've read your original post, lori12.
The manual payroll feature is available in QuickBooks Desktop 2019. However, we have an ongoing issue about this and our engineers are working on a permanent fix.
I recommend reaching out to our Payroll Support Team so you'll be added to the list of affected users. Know that I'll also update you once this issue is resolved.
Here's how to reach them:
Just in case, I'm linking some of our great resources to be more familiar with payroll in QuickBooks Desktop:
Let me know if you have any other concerns. I'll be here to help. Have a great day.