I employ union workers who are paid at various hourly rates depending on the job to which they are dispatched (commercial or residential). QuickBooks calculates regular overtime and double time using the highest hourly rate worked in a pay period. This results in systematic payroll errors that I manually have had to correct every pay period for almost a year.
Attached is the latest documentation that clearly demonstrates the miscalculation.
This issue is unacceptable. It directly affects payroll accuracy, wage compliance, and exposes my company to potential regulatory and legal risk. I have contacted QuickBooks technical support multiple times, yet the issue remains unresolved. My latest feedback on this same issue was sent 2/12/2026, to which I received an automated response. Since that time I spoke to a technician support representative who thought there was a workaround by entering and saving 8 default working hours, 5 days a week in the base pay section for the employee. THIS DOES NOT SOLVE THE PROBLEM.
For the second time, I am formally requesting immediate escalation to engineering and executive leadership. I need one of the following without further delay:
1. A confirmed fix restoring correct overtime and double-time calculations
2. A written explanation acknowledging this as a known defect, with a documented remediation timeline
This is not a user error or configuration issue. It is an error in the calculation of the overtime and double-time rate, and it must be addressed immediately.
Please escalate this matter without delay and provide a response from a senior-level representative who has the authority to resolve it.
