Missing multiple deductions since the new year started

Hi there, @06230368V. It's our priority to ensure employee deductions are included when running payroll.

We can perform basic troubleshooting to identify what's causing the issue. You can run the Verify/Rebuild tool. Verify will detect any damaged data. Rebuild will attempt to fix the damaged data detected. It also allows your QuickBooks software to refresh the data inside the company file. Make sure to create a backup copy of your company file before doing the Verify and Rebuild process. If there are changes that occur, having a backup copy allows you to restore it to undo the changes.

Follow the steps below on how to verify data:

1. On the top menu, click File.
2. Choose Utilities.
3. Select Verify Data.
   
4. Click OK when you see the message, QuickBooks detected no problem with your data.
5. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
6. Click Close or View Errors and take note of the specific error message.

Next, here's how to rebuild data:

1. On the top menu, click File.
2. Choose Utilities.
3. Select Rebuild Data.
   
4. Click OK if you receive a prompt to back up your company file.
5. Click OK when you get the message, Rebuild has completed and proceed to the next step.
6. Run Rebuild Data again to make sure there's no error.

Then, follow these steps to get the latest payroll tax table update.

1. Go to the Employees menu and select Get Payroll Updates.
   
2. Check the Download Entire Update checkbox.
3. Select Download Latest Update.

After that, update your QuickBooks Desktop to the latest release from our official website. 

1. Go to the Downloads & Updates page.
2. Click the standard setup link.
3. Select the country, product, & version and click the Search button.
4. Click the Get the latest updates link.
5. After downloading the updates, navigate to the Downloads folder of your computer. Double-click the update file to initiate the installation process.
6. Follow the prompts on the screen to install the updates.
7. Restart your computer after the update is installed successfully.

Lastly, you can create a test paycheck to check if deductions are calculated. If the same thing happens, you can follow the steps in this article to further isolate the issue: Payroll items on paycheck are not calculating or are calculating incorrectly.

Drop me a comment below if you have other concerns or follow-up questions. I'd be more than happy to assist you again.

It sounds like, perhaps, some of the deduction payroll items have limits entered on them.  As explained when adding or editing a deduction, if there is a limit on the item, that limit is used, even if the limit in the employee is larger. Could that be the case here?

I tried what you suggested by troubleshooting and there doesn't seem to be an issue and it still doesn't work. When I initially set up the payroll items, I set them up to "Annual restart each year" - that is how I did it in my old payroll system. I was recently told that I was supposed to set them up as a "one time limit" - honestly I'm not sure how they should be set up. I thought annual restart meant that at the end of year, whatever was due from the limit in the employee setup file would adjust the new limit total. With that said, I still cannot get the deductions to take. It's the same employees every week with the same problem. I'm not sure why it worked for some employees and not others. Any suggestions where I go from here? Also I changed the Annual Restart each year to one time limit in the payroll item. Will that cause issue? Also, I did not add a limit amount in the Default rate and limit section. I left that blank. Any help would be great. 

The Annual Restart limit will reset every new calendar year, 06230368V.

Changing the type of limit will only affect how QuickBooks determines when to stop deducting the item in the employee's paycheck. 

Once you set it to One-time limit, QuickBooks will no longer calculate the deduction once the amount is reached, regardless if a new calendar has started. 

I've also read the responses in this thread and it looks like all possible troubleshooting steps have already been shared. In this case, I would recommend reaching out to our Payroll Support Team. They can take a closer look at this deduction and help you determine why it's no longer working.

Here's how to reach out to them: 

1. Go to the Help menu and select Contact Us.
2. Click Contact Us again at the bottom of the pop-up screen.
3. Give a brief description of your issue, then select Let's talk.
4. Choose between Chat with us and Have us call you.

Additional contact information and business hours can also be found here: Contact Payroll Support.

• Correct Year-to-date (YTD) Additions or Deductions on a Paycheck When the Wrong Tracking Type was Us... 
• Create a Payroll Summary Report 

Post more questions or add another reply to this thread if you need anything else. The Community is always willing to jump right back and help you again.