Thanks for the detailed information, @akaccountantvlb.
I appreciate your efforts in trying out some troubleshooting steps to fix the problem. I’m here to share some information about the prompt you encounter when filing your quarterly tax report.
We received similar reports from other users like you receiving the same error message. Our Product Team knows and is working to get this issue corrected as quickly as possible.
At this time, we don’t have a workaround. I suggest giving our Customer Care Team a call to add your account to the list of affected users so you will be updated as soon as a fix is implemented. Please have our representative link your case number to INV-27415.
An email will be sent to you with any new information to assure you’re up to date with the progress of the investigation.
Here’s how to contact phone support:
1. Sign in to your QBO account.
2. Go to Help at the top right.
3. Click Contact Us to connect with a live agent.
That should do it. Let me know how it goes after contacting them. If you need anything else, leave a reply below. I’ll be more than happy to help. Thanks for dropping by, I’ll keep an eye out for your response.
