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Missing Occupational Code for Employee

I am trying to file a quarterly tax report, but continue to receive a message that says I have paid an employee who does not have an occupational code entered.  In the first place, there was a code entered for her.  Secondly, I have erased, refreshed, re-entered 4 times and the same message keeps coming up.  I am unable to print or file the report until this is fixed.  Does anyone know what I can do here?!  I have even tried these things in different browsers.  Help!!

 

2 Comments
QuickBooks Team

Re: Missing Occupational Code for Employee

Thanks for the detailed information, @akaccountantvlb.

 

I appreciate your efforts in trying out some troubleshooting steps to fix the problem. I’m here to share some information about the prompt you encounter when filing your quarterly tax report.

 

We received similar reports from other users like you receiving the same error message. Our Product Team knows and is working to get this issue corrected as quickly as possible.

 

At this time, we don’t have a workaround. I suggest giving our Customer Care Team a call to add your account to the list of affected users so you will be updated as soon as a fix is implemented. Please have our representative link your case number to INV-27415.

 

An email will be sent to you with any new information to assure you’re up to date with the progress of the investigation. 

 

Here’s how to contact phone support:
1.    Sign in to your QBO account.
2.    Go to Help at the top right.
3.    Click Contact Us to connect with a live agent.


That should do it. Let me know how it goes after contacting them. If you need anything else, leave a reply below. I’ll be more than happy to help. Thanks for dropping by, I’ll keep an eye out for your response.

QuickBooks Team

Re: Missing Occupational Code for Employee

Hi there, @akaccountantvlb.


I’m here to share an update about the issue with the occupational code.


Good news! Our engineers already fix the problem and you should be able to file the quarterly tax report successfully.


In case you need tips and related articles in the future, visit our website for reference: QBO Self-help.


Post again in the Community if you have any other concerns, I’m always here to keep helping. Have a good one!